OUR TREATS (Freeze-Dried Goodness)

What makes your treats special? We use a unique "Lightly Baked, Then Freeze-Dried" process. First, we bake our treats briefly to ensure food safety, and then we freeze-dry them. This locks in nearly 100% of the nutrients and flavor without needing artificial preservatives. It gives the treat a satisfying crunch that pets go crazy for!

What ingredients do you use? We believe in keeping it simple. Our treats are small-batch and made with high-quality, pet-safe ingredients. You can view the full ingredient list on every product page.

How long do freeze-dried treats last? (Shelf Life) Because we remove the moisture, our treats have a long shelf life!

  • Unopened: They stay fresh for up to 12 months when kept in their sealed bag.

  • Opened: For maximum freshness and crunch, we recommend using them within 30-60 days of opening.

  • Storage Rule: Moisture is the enemy! Always reseal the bag tightly after every use to keep them from getting soft.

SAFETY & CARE (Important!)

Why is there a little packet inside the bag? That is a silica gel "desiccant" packet. It absorbs moisture to keep the treats crunchy and fresh. Please DO NOT let your pet eat this packet. Throw it away as soon as you finish the bag.

Are these treats suitable for younger or senior fur-babies? Yes! However, freeze-dried treats can be crunchy.

  • Pro Tip: If your pet has sensitive teeth or is very young , you can add a little warm water to the treat to rehydrate and soften it instantly or crumble to powder as a food topper!

Can I use these as a full meal? Our treats are designed as a supplemental snack or reward, not a complete balanced diet. They are perfect for training, toppers, or "just because" love, but shouldn't replace your pet’s regular meals.

My pet has allergies. Are your treats safe? We list every single ingredient on our packaging and website. We do bake in a kitchen that processes [peanuts, wheat, eggs], so please use caution if your pet has severe sensitivities.

SHIPPING & DELIVERY

How much is shipping? We ship via USPS to keep rates low. Shipping is calculated at checkout based on the weight of your order.

When will my order ship? We prep our freeze-dried batches with care! Please allow [2-4 business days] for us to pack your order. You will receive an email with a tracking number as soon as it heads to the Post Office.

RETURN POLICY

Overview At SL Barkery, we want your pet to be 100% happy. Because our products are consumable, we have specific safety guidelines for returns.

Edible Items (Treats) For the safety of all our furry customers, we cannot accept returns or exchanges on edible items, opened or unopened. We cannot resell food products once they have left our facility.

Non-Edible Items (Merchandise) We accept returns on unused, unworn merchandise (like bandanas or accessories) within 14 days of delivery. Items must be in new condition. Customers are responsible for return shipping costs.

What if my pet doesn't like the treats? We know some pets can be picky! While we can't offer a refund for taste preferences, please reach out to us—we’d love to help recommend a different flavor for your next order.

Damaged or Incorrect Orders If your order arrives damaged or we sent the wrong flavor, please let us make it right!

  1. Take a photo of the damaged item/box.

  2. Email us at pawsup@slbarkery.com within 48 hours of delivery.

  3. We will verify the issue and send a replacement or issue a refund immediately.

TERMS OF SERVICE

Overview This website is operated by SL Barkery. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms.

User Accounts If you create an account on SL Barkery, you are responsible for maintaining the confidentiality of your password. We reserve the right to terminate accounts that abuse our policies.

Products & Pricing Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colors and images of our products, but cannot guarantee your computer monitor's display will be accurate.

Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas.

PRIVACY POLICY

Information We Collect When you make a purchase, we collect personal information such as your name, billing address, shipping address, and email address. We use this strictly to fulfill your orders and communicate with you.

Third-Party Services We share your Personal Information with trusted third parties to help us conduct business:

  • Squarespace: Hosts our online store.

  • Stripe / Square: Processes your payments securely. We do not store your full credit card details on our servers.

Consent By using this site, you represent that you are at least the age of majority in your state or province of residence.

Contact For questions regarding our privacy practices, please contact us at pawsup@slbarkery.com.